Shipping Information
Shipping costs will vary depending on the country we have to ship the order to. We only charge the exact shipping costs and we do not add any extra fees or charges. This ensures that you’re only paying for what is necessary to get your order to you safely and securely.
At our webshop, we strive to provide the best possible service to our customers while also doing our part to protect the environment. That’s why we handle a delivery window of approximately 3 to 4 days, depending on the country we ship to. We believe that this approach allows us to strike a balance between providing fast and reliable delivery times and reducing our carbon footprint by optimizing our shipping routes and consolidating our shipments. By doing so, we can ensure that our customers receive their orders in a timely manner while minimizing the impact on the planet. Thank you for supporting our commitment to sustainability!
You can track your order on our tracking page, which you can find here.
We currently ship to The Netherlands, Germany, Belgium, France and Austria. Feel free to contact us via our customer service for other possibilities.
Returns & Refunds
We’re committed to sustainability and reducing our environmental impact. As part of this commitment, we charge return costs to our customers. We understand that this may be inconvenient, but it allows us to encourage responsible purchasing decisions. By only returning items when necessary, we can minimize unnecessary shipping and reduce our carbon footprint.
Need to return an item? We’ve got you covered. Use our special portal to easily and quickly return your purchase. Please note we charge return costs to promote sustainable purchasing practices. Together we reduce unnecessary shipping and minimize our carbon footprint.
Here’s how returning your order works:
1. Go to the return portal
2. Download the return label.
3. Explain why you want to return the order and help us improve!
4. Prepare your package for shipment.
5. Drop off your package at the postal office.
Please note the return link is valid for 16 days, so make sure to send your package before it expires.
If you have any questions or issues with the return process, please don’t hesitate to contact our customer service.
You will get an email from us when your return has been received. Once your return is received, it will be processed and refunded within 14 days.
We’re very sorry something is wrong with your return. Please contact our customer service here, so we’ll figure it all out.
We made a special page for our policy, please check it here.
We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always return the item for a refund and place a new order for the item you wish for instead.
Unfortunately not. Only items from the same order can be put together in a return parcel. This will ensure that we can process your return quicker and for you to receive your refund in time.
Products
If you’re interested in purchasing an item that’s currently out of stock, you can sign up to receive a notification when it becomes available again. Simply sign up for the waiting list on the product page, which will appear only if there’s a chance of the item being restocked. Once you’ve signed up, you’ll receive an email alert if the product is restocked.
However, please keep in mind that this feature doesn’t reserve or guarantee the product for you, nor does it guarantee that the product will definitely be restocked.
We’re dedicated to preserving the natural landscapes where we ride, and we’re taking action to ensure that we’re doing everything we can to protect them. We’re committed to assessing our current practices and exploring new ways to improve our sustainability efforts not just today, but in the months, years, and decades to come. Sustainability is at the heart of everything we do, from carefully selecting and processing our raw materials, to the manufacturing process and the end-of-life cycle for our products. We believe that by prioritizing sustainability in every aspect of our business, we can help create a healthier planet and a better future for all.
As a new company, we are currently offering our products in sizes S, M, and L. We understand that this may not accommodate everyone’s needs, but we are committed to expanding our sizing options in the near future. Our goal is to provide sustainable, high-quality cycling clothing that fits all body types and sizes, and we are working hard to make this a reality. By focusing on a limited range of sizes for now, we can ensure that our products are made with the utmost care and attention to detail. We appreciate your patience and understanding as we grow and evolve as a company, and we look forward to offering a wider range of sizes in the future.
If you don’t see your preferred size or design on our website, please let us know! By sharing your feedback with us, you can help us improve our offerings and make sure that we’re meeting your needs.
Other
We’re overwhelmed by the amount of collaboration requests on the daily, you guys are really loving our jerseys!
Please check out our affiliate program on this page. If you have any questions, feel free to contact us.
